Woodbush Eco Camping Booking Conditions Policy

1.  Bookings can be made online at: www.woodbushecocamping.co.za; or by emailing: bookings@woodbushecocamping.co.za. No booking can be cancelled/amended online once such a transaction is confirmed. Bookings must be cancelled/amended in writing to bookings@woodbushecocamping.co.za.

2. By making a booking, the first named person on the booking form agrees on behalf of the other members in the camping party that:

  • he/she has read these Booking Conditions and agrees to be bound by them;
  • he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons in the camping party to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions, allergies, disabilities or travel insurance);
  • he/she is over 18 years of age; 
  • he/she accepts responsibility for payment of the booking on behalf of all persons in the camping party.

3. A booking is made with us when the necessary deposit or full payment has been made and we issue you with a Booking Confirmation. Please ensure that you have received your Booking Confirmation as this is proof of your booking, without it you may not be allowed on the property.

4. A binding contract comes into existence between you and us as soon as we have issued you with a Booking Confirmation that confirms the details of your booking.

5. When making a booking you have the following options with regards to deposit and payment:

  • Full Payment: Once you have made a booking online you can choose to pay the full cost of the booking in full, immediately.
  • 50/50: Initial 50% deposit to secure your booking followed by the 50% balance of your booking due no less than 2 weeks (14 days) prior to your scheduled arrival date at Woodbush Eco Camping. 

6. Payment can be made through Payfast during checkout at the end booking process. Payfast is secure and offers Visa Credit/Cheque Card, Instant EFT, Masterpass, Snapscan, Debit Card & Zapper payment options. We do not accept post-dated cheques, Diner’s Club or American Express.

7. If the balance of your booking is not received in full and on time, the booking will be treated as cancelled by you, in which case we will retain the deposit amount and cancellation fees may also be incurred.

8.  We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. 

9. If you would like to make a repeat booking, the booking must be confirmed and deposits paid before your departure, if not it may be reallocated.

10. If you are going to arrive late on your check-in date or only arrive the next day, please let us know as soon as possible when to expect you as this will avoid us canceling your booking or charging a no-show fee.  

11. Changes to bookings

11.1 If you wish to change any part of your booking after our Booking Confirmation has been issued, please inform us in writing as soon as possible to bookings@woodbushecocamping.co.za. This should be done by the first named person on the booking.

11.2 We will do our best to assist however we cannot guarantee that we will be able to meet your requested change. If we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee (as set out below in “Cancellations”) may be payable.

12. Transfer of Bookings

12.1 If you or any member of your party is prevented from traveling, that person(s) may transfer their place to someone else, subject to the following conditions: 

  • all the details of the transferee have been provided to us; 
  • we are notified not less than 7 days before your arrival date; 
  • any outstanding balance payment, or any additional fees, charges or other costs arising from the transfer have been paid; 
  • the transferee must agree to the booking conditions and all other terms of the contract between us.

12.2 You and the transferee remain jointly liable for payment of all sums. If you are unable to find a replacement, cancellation charges may apply. 

12.3 Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

13. Cancellations

13.1 If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing, via e-mail to bookings@woodbushecocamping.co.za. Your notice of cancellation will only take effect when it is received by us and will be effective from the date on which we receive it.

13.2 As we may incur a loss of income in canceling your arrangements, the cancellation charges as follows:

  • 14-21 days before arrival date: 50% of deposit refundable
  • 8-14 days before arrival date: 25% of deposit refundable
  • 7 days before arrival date: 0% of deposit is refundable

13.3 We will deduct the cancellation charge(s) from any monies already paid to us.

14. Unavoidable & Extraordinary Circumstances Cancellations

You have the right to cancel or defer your booking to a later date before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at Woodbush Eco Camping or its immediate vicinity and significantly affecting the transport to the destination. In these circumstances, we will provide you with the option to cancel or defer your booking to another date that is within 1 year of your original scheduled arrival date. Please note that your right to cancel or defer in these circumstances will only apply where the government or local authorities advise against travel to our destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, civil strife, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

15. If We Change or Cancel

We will not cancel your booking less than 7 days before your arrival date, except for reasons of force majeure or failure by you to pay the final balance. If we have to make a significant change or cancel, we will inform you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  • (for significant changes) accepting the changed arrangements; or
  • deferral of your booking to a later date; or
  • having a refund of all monies paid.

You must notify us of your choice within 3 days of our offer. If we do not hear from you within 3 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

16. Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, pandemics, epidemics or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our control.

17. Excursions / Day Tours

Excursions or other tours that you may choose to book or pay for whilst you are camping at Woodbush Eco Camping, are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.